This privacy notice explains how Little Hiccups looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you.  This notice explains how we do this and tells you about your privacy rights and how the law protects you.

Topics:

• What information we collect about you
• How information about you will be used
• Marketing
• Employment
• How long your information will be kept for
• Where your information is kept
• Access to your information and correction
• Cookies
• Other websites
• Changes to our privacy notice
• How to contact us

What Information We Collect About You

We collect information about you when you register with Little Hiccups or sign up to use one of our services whether contact is online, on paper, by email or over the phone. The information you give us may include your name, address, email address, phone number, relevant history to check your eligibility for Little Hiccups payment and transaction information, IP address and CVs. Details on Little Hiccups children under the age of 16 are only kept with the consent of a parent, carer or guardian.

How Information About You Will Be Used

By law, we are allowed to use personal information, including sharing it outside Little Hiccups, only if we have a proper reason to do so, for example:

• To fulfil a contract with you ie to provide the service you have requested and to communicate with you about details
• When it is in our legitimate interest ie to apply for a grant, unless this is outweighed by your rights or interests
• When you consent to it: we will always ask for your consent to hold and use health and medical information.

We have rigorous data protection and security policies in place with all our third party software. We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.

Marketing

We would like to send you information about Little Hiccups and other relevant information which may be of interest to you.  We will ask for your consent to receive marketing information. If you have consented to receiving marketing, you may opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services.  If you no longer wish to be contacted for marketing purposes, please contact Little Hiccups at info@littlehiccups.co.uk.

Employment / Volunteers / Trustees

The information we collect about employees (including contractors), volunteers and Trustees the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.

How Long Your Information Will Be Kept For

Unless you request otherwise, we will keep your information to for a maximum of 5 years from your last visit to a Little Hiccups service. After 5 year we will delete all your personal information, except for financial transactions (which we are obliged to keep for 6 years). Information about unsuccessful job applicants will be deleted after four months. See our data retention policy for further information, including employee data.

Where Your Information Is Kept

Your information is stored within the European Economic Area on secure servers provided by 123-reg, Paypal, Yapsody and MailChimp.  Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.

Access to Your Information and Correction

You have the right to request a copy of the personal information that we hold about you.  This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.   If you would like a copy of some or all of your personal information, please contact Little Hiccups on info@littlehiccups.co.uk

We want to make sure that your personal information is accurate and up-to-date.  You may ask us to correct or remove information you think is inaccurate. You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.

E-Newsletters

We email e-newsletters to inform you about events and services provided by Little Hiccups and other relevant information.  You have the opportunity to unsubscribe from e-newsletters at any time. E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity.  We use this information to refine future email campaigns and provide you with more relevant content based around your activity.

Event Manager

We use Google services to generate maps and provide autocompletion when searching for events by location, which may collect data via your browser in accordance to Google’s privacy policy.

We collect and store information you submit to us when making a booking, for the purpose of reserving your requested spaces at our event and maintaining a record of attendance.

We collect and store information you submit to us about events (and corresponding locations) you would like to publish on our site.

We may use cookies to temporarily store information about a booking in progress as well as any error/confirmation messages whilst submitting or managing your events and locations.

Woocommerce

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We do not share information with third parties. All Woocommerce is done in-house.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  However, in a few cases some of our website features may not function as a result.

Other Websites

Our website includes links to other websites.  This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.

Changes to Our Privacy Notice

We keep our privacy notice under regular review and we will place any updates on this webpage.  This privacy notice was last updated on 1st May 2018. How To Contact Us Please contact us if you have any questions about our privacy notice or information we hold about you:

• By email – info@littlehiccups.co.uk

You also have the right to complain to the Information Commissioner’s Office.  Find out on their website how to report a concern: www.ico.org.uk/concerns/handling